Refund policy

Return & Exchange Policy – PRSPECTIV

Applicable on all products

If you wish to return or exchange a product, you must initiate the return, please contact on WhatsApp at +91 9878374027 or email support@prspectiv.in within 3 days of receiving your order. 

To be eligible for a return, the item must be:

Unused and unwashed

Free from any odor, stains, or damage

Returned in its original condition and packaging

Once we receive the returned product, it will undergo a quality inspection. Prspectiv reserves the right to reject any return or exchange request if the item fails to meet our quality standards.

Returns are eligible for store credit or exchange.

Refunds are processed only as store credit.
Our return policy is valid for 3 days from the date of delivery. Unfortunately, we are unable to offer exchanges or store credit beyond this period.

Faulty or Damaged Items

In the rare case that you receive a defective or incorrect item, please contact our support team via WhatsApp at +91 9878374027 within 24 hours of delivery.
Refund will be processed to the customer's bank account in 5-7 days.
We will not be able to process claims for faulty items raised after this 24-hour window.

Order Cancellation Policy

To cancel your order, please contact us through the ‘Contact Us’ page or WhatsApp at +91 9878374027.

Cancellations are only possible if the order has not yet been shipped.
Once shipped, the order cannot be canceled. In case of a valid cancellation, you may opt for store credit or choose a replacement product of equal value.